Consumer Satisfaction Survey

Opinion Center
Consumer Satisfaction Survey

The Customer is Always Right

1. When retail shopping, I expect to find customer service that is:	Good Acceptable Poor

2. When retail shopping, I actually find customer service that is:	Good Acceptable Poor

3. When retail shopping, I expect to find knowledgeable sales people.	Agree Disagree

4. When retail shopping, I actually find knowledgeable sales people.	Agree Disagree

5. Caliber of the sales people often determines where I shop.	Agree Disagree

6. Sales people's knowledge of products often determines where I shop.	Agree Disagree

7. Stores would do better if they operated with the motto "The Customer Is Always Right".	Agree Disagree

8. I would shop more if stores had a money back guarantee.	Agree Disagree

9. To improve service, retail stores should:

10. I have visited the www.ComplaintCenter.com Internet site.	No, I haven't yet Yes, I have No, but I will check it out

11. I am:	Female Male

12. My age group is:	Under 20 20-29 30-39 40-49 50-59 60-69 70 & older

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